Microsoft Office 2010 – Trust

How stupidly user unfriendly is the new Trusted settings in Office 2010, and how cryptic is the error message that pops up.

Word experienced an error trying to open the file.
Try these suggestions.
*Check the file permissions for the document or drive
*Make sure there is sufficient free memory and disk space.
*Open the file with the Text Recovery converter.

Instead of telling you why the document could not be opened (trust settings) it pops up saying an error occurred, it could be memory, disk space or file permissions. Of course none of the suggestions work. In the end I gave up and just disabled trusted documents (Which has to be done in each office product) as well as right clicked on the file selected properties (for a file I created in Google Docs, and then downloaded) and selected the “Unblock” button just to make it work.

How about telling the users that it could be because Word has been set not to open untrusted documents, or providing some accurate description that it’s related to this (or that the file has been marked as blocked because you downloaded it from the internet).

This would have to be one of the worst examples of user unfriendliness I have come across. The QA person who signed this off should be sent to some punishing place never again to work on software until they’ve learned their lesson.

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